{"xsrfToken":"8be41c23ce76b3c5a10ed8e39e62b9e5090e97ba_lout","branding":{"id":"1","key":"demo","name":"ConnectedYou IOT Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d45053","headerLinkHoverBGColor":"#d45053","headerBadgeColor":"#d45053"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cfb446dc-eea7-430c-96d6-e27d11211331/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjUyMmNlZi0zOTEwLTQ2NzItODQ4Ny0yODFhYTJlZmQ5N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNmYjQ0NmRjLWVlYTctNDMwYy05NmQ2LWUyN2QxMTIxMTMzMSI6WyJyZWFkIl19LCJleHAiOjE3MzM3MjA3NzgsIm5iZiI6MTczMzcyMDE3OH0.mIZ4FKyS5y8bExGwKGZAYCS25MvTCgyp0tbY-F0V8sA&client=d6522cef-3910-4672-8487-281aa2efd97e&mode=fit","logoId":"cfb446dc-eea7-430c-96d6-e27d11211331","isLogoAvailable":true,"helpCenterTitle":"ConnectedYou Support Center","sharedPortalName":"ConnectedYou Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":"ConnectedYou Support Center","sharedPortalName":"ConnectedYou Support","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"tr-TR":{"localeDisplayName":"Turkish (Turkey)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6da171","helpCenterTitleColor":"#1a0101","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d1f63963-67dc-4ac0-a655-8088ac8f4bc5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjUyMmNlZi0zOTEwLTQ2NzItODQ4Ny0yODFhYTJlZmQ5N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxZjYzOTYzLTY3ZGMtNGFjMC1hNjU1LTgwODhhYzhmNGJjNSI6WyJyZWFkIl19LCJleHAiOjE3MzM3MjA3NzgsIm5iZiI6MTczMzcyMDE3OH0.irIySQHv-3yfdsnAJLCpdP17K03dJC12-vx0I7HPugM&client=d6522cef-3910-4672-8487-281aa2efd97e&height=300&mode=fit","bannerMediaApiFileId":"d1f63963-67dc-4ac0-a655-8088ac8f4bc5","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"demo","projectId":10002,"serviceDeskId":1,"name":"ConnectedYou IOT Support","description":"<p>Welcome to ConnectedYou support!</p>\n<p>Please select the type of support you require (we call them <b>Request types</b>) to register a support ticket.</p>\n<p>Navigate to the <a href=\"https://console.connectedyou.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ConnectedYou console</a></p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"2","name":"Access issues","descriptionHtml":"","callToAction":"Access issues","introHtml":"<p>If you have problems with accessing the platform or API endpoints, let us know here.</p>","icon":10512,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[1],"key":""},{"id":"48","name":"Account Creation Request","descriptionHtml":"","callToAction":"Account Creation Request","introHtml":"<p>Account creation on IOH</p>","icon":10485,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[1],"key":""},{"id":"10","name":"API gateway","descriptionHtml":"","callToAction":"API gateway","introHtml":"<p>If you have problems with our APIs, let us know here.</p>","icon":10479,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[1],"key":""},{"id":"45","name":"Billing/Invoices","descriptionHtml":"","callToAction":"Billing/Invoices","introHtml":"<p>Billing and Invoices related request</p>","icon":10550,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"9","name":"Console User Interface","descriptionHtml":"","callToAction":"Console User Interface","introHtml":"<p>If you have problems with the platform UI elements, let us know here.</p>","icon":10467,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[1],"key":""},{"id":"13","name":"Data/ SMS/ Voice issues","descriptionHtml":"","callToAction":"Data/ SMS/ Voice issues","introHtml":"<p>If you have issues with Data/ SMS/ Voice usage, let us know here.</p>","icon":10490,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[2],"key":""},{"id":"14","name":"Device eUICC compatibility","descriptionHtml":"","callToAction":"Device eUICC compatibility","introHtml":"<p>If you need support with eUICC compatibility of your devices, let us know here.</p>","icon":10471,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[12,3],"key":""},{"id":"16","name":"Information Request","descriptionHtml":"","callToAction":"Information Request","introHtml":"<p>If you have information or support requests that can't be categorized elsewhere, let us know here.</p>","icon":10498,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[4],"key":""},{"id":"51","name":"MSISDNs","descriptionHtml":"","callToAction":"MSISDNs","introHtml":"<p>In case of MSISDN-related concerns, please contact us</p>","icon":10550,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[5],"key":""},{"id":"12","name":"Network issues","descriptionHtml":"","callToAction":"Network issues","introHtml":"<p>If you have network connectivity issues, let us know here.</p>","icon":10474,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[2],"key":""},{"id":"37","name":"Network related eUICC issues","descriptionHtml":"","callToAction":"Network related eUICC issues","introHtml":"","icon":10468,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[12,2],"key":""},{"id":"15","name":"Other device issues","descriptionHtml":"","callToAction":"Other device issues","introHtml":"<p>If you have general device issues that you would like us to support you with, let us know here.</p>","icon":10471,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[3],"key":""},{"id":"44","name":"Service Request","descriptionHtml":"<p>Service request for eUICC services</p>","callToAction":"Service Request","introHtml":"<p>Service request for eUICC services</p>","icon":10491,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[12,16,18],"key":""},{"id":"11","name":"SIMs","descriptionHtml":"","callToAction":"SIMs","introHtml":"<p>If you have issues/ queries with SIMs provided by ConnectedYou, let us know here.</p>","icon":10483,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[5],"key":""},{"id":"52","name":"VPN/Static IP","descriptionHtml":"","callToAction":"VPN/Static IP","introHtml":"<p>VPN/Static IP</p>","icon":10489,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[5],"key":""},{"id":"1","name":"Email support requests","descriptionHtml":"","callToAction":"Email support requests","introHtml":"<p>Support requests from email</p>","icon":10541,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"49","name":"Network Coverage inquiry","descriptionHtml":"","callToAction":"Network Coverage inquiry","introHtml":"<p>Inquiry about network coverage for CY SIMs.</p>","icon":10503,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Platform & APIs"},{"id":5,"name":"SIMs"},{"id":2,"name":"Connectivity"},{"id":3,"name":"Devices"},{"id":4,"name":"Information Request"},{"id":12,"name":"eUICC"},{"id":15,"name":"Billing/Invoices"},{"id":16,"name":"SIM Suspension"},{"id":18,"name":"SIM Termination"}],"orderMapping":{"1":[48,10,2,9],"15":[45],"4":[16],"2":[37,13,12],"12":[44,37,14],"16":[44],"18":[44],"5":[52,51,11],"3":[15,14]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CY","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjUyMmNlZi0zOTEwLTQ2NzItODQ4Ny0yODFhYTJlZmQ5N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM3MjEzNzgsIm5iZiI6MTczMzcyMDE3OH0.AGOa5GRab8ExTt0wwlIWeFdqOVP1ZPOQbucB5Pc_Xl4","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"d6522cef-3910-4672-8487-281aa2efd97e","tokenDurationInMins":20}},"reqCreate":{"id":10,"projectId":10002,"form":{"name":"API gateway","descriptionHtml":"","callToAction":"API gateway","intro":"<p>If you have problems with our APIs, let us know here.</p>","instructions":"","icon":10479,"iconUrl":"https://connectedyou.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10","calendarParams":{"firstDay":0,"date":"2024-12-09T04:56:18+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjUyMmNlZi0zOTEwLTQ2NzItODQ4Ny0yODFhYTJlZmQ5N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM3MjEzNzgsIm5iZiI6MTczMzcyMDE3OH0.AGOa5GRab8ExTt0wwlIWeFdqOVP1ZPOQbucB5Pc_Xl4","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"d6522cef-3910-4672-8487-281aa2efd97e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}